Returns & Refunds policy

You are entitled to cancel your order if the fulfilment process has not already begun. This is because all items are customized specifically for your order, and once the process has begun we can no longer cancel the order. This process can often begin as soon as your order is placed, therefore cancellation of your order may not be possible. There will also be a deduction of any transaction fees made for your order if we are able to cancel your order.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail canvascreations@ausandale.com

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days.

• The goods are in the original packaging.

The following goods cannot be returned nor refund:

• The supply of goods made to your specifications or PERSONALIZED.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail canvascreations@ausandale.com